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GET
/
public
/
v1
/
escalations
Get Escalations
curl --request GET \
  --url https://app.silnahealth.com/api/public/v1/escalations/ \
  --header 'Authorization: Bearer <token>'
{
  "has_more": true,
  "records": [
    {
      "id": "3c90c3cc-0d44-4b50-8888-8dd25736052a",
      "escalation_type": "ADDITIONAL_REQUIREMENTS__DOCUMENTATION",
      "action_type": "NOTIFICATION",
      "reason": "<string>",
      "status": "NEW",
      "created_at": "2023-11-07T05:31:56Z",
      "resource_type": "BENEFITS_CHECK",
      "silna_url": "<string>",
      "deadline": null,
      "last_submitted_at": null,
      "resource_id": null,
      "patient_id": null,
      "payor_id": null,
      "supplemental_file_ids": null
    }
  ],
  "first_id": null,
  "last_id": null
}

Documentation Index

Fetch the complete documentation index at: https://docs.silnahealth.com/llms.txt

Use this file to discover all available pages before exploring further.

This endpoint is in beta and breaking changes can be introduced with little notice
List escalations for a provider. Escalations represent requests from Silna to the provider for information, documentation, or action on a prior authorization or benefits check. Each escalation has an action_type that indicates whether a response is needed:
  • SUBMISSION: The escalation blocks task processing until the provider responds. The reason field describes what is needed.
  • NOTIFICATION: Informational only. No action required.
The escalation_type field identifies the specific category (e.g., ADDITIONAL_REQUIREMENTS__DOCUMENTATION, DECISION_RENDERED__DENIAL, NOTIFICATION__PATIENT__INSURANCE). Use this to programmatically route escalations in your system. Related resources are referenced by UUID. Use the corresponding endpoints to fetch details:
Note: This endpoint only returns V2 escalation types. Legacy escalations created prior to 2026 use an older type system and will not be returned by this endpoint.

Authorizations

​
Authorization
string
header
required

Bearer authentication header of the form Bearer <token>, where <token> is your auth token.

Query Parameters

​
starting_after
string<uuid>
​
ending_before
string<uuid>
​
limit
integer
​
provider_id
string<uuid>
required
​
resource_types
enum<string>[]
Available options:
BENEFITS_CHECK,
PRIOR_AUTHORIZATION
​
resource_id
string<uuid>
​
statuses
enum<string>[]
Available options:
NEW,
IN_PROGRESS,
RESOLVED,
WITHDRAWN
​
patient_id
string<uuid>

Response

​
has_more
boolean
required
​
records
V1Escalation · object[]
required
​
first_id
string<uuid> | null
​
last_id
string<uuid> | null